FAQs
SHIPPING
Do you ship internationally?
We offer shipping within the continental United States and are trialing shipments for specific products to Mexico, India, & Brazil.
How long will it take to get my package?
Normally it takes 2-7 Business Days for us to successfully deliver your orders to your doorstep.
The delivery time depends on the destination of the package. The tracking information will be shared to you through email once your order is processed by our warehouse.
You can track your package via the tracking number sent to you when you make a purchase.
Please note, international shipments may take an extra 2-4 weeks due to international travel and customs clearance.
The delivery time depends on the destination of the package. The tracking information will be shared to you through email once your order is processed by our warehouse.
You can track your package via the tracking number sent to you when you make a purchase.
Please note, international shipments may take an extra 2-4 weeks due to international travel and customs clearance.
What shipping methods are available?
We work with UPS and USPS
ORDER RELATED
Who should I to contact if I have any question?
You can contact us via email at contact@kgcus.com. Please find the information below or click on "Contact Us".
How can I cancel or change my order?
You have to contact us directly through our Contact Form to change, cancel your orders
RETURNS
How can I return a product?
Please contact us directly to report any issues with the product or set up returns.
Account Support
How do I create a Family Rewards Account
Fill out this registration form with information: https://kgcus.com/account/register
Drop Us A Line
Get in touch and let us know how we can help. Have a question but aren’t sure who to contact? Get in touch and a member of our team will reach out to you.