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Privacy Statement

  1. Easy Ordering

    Online: Just click the "add to cart" button on the items you would like, then click the "view cart" button, complete all the personal details and then instead of completing the order, and use our secure checkout.

  2. Payment

    We accept most major credit cards (through PayPal) or your valid PayPal account. We do not accept checks or money orders. Transactions are made in US dollars (US$).

  3. Sales Tax

    We are required to charge sales tax for products sold in California; the rate is standardized to our shipping center in Irvine, California. Your state may require Use Taxes, which are the customer’s sole responsibility to report and pay, if required by your local law.

  4. Shipping Information

    By purchasing your Cheong-Kwan-Jang products directly from KGC, you are assured of getting a product that is at all times handled properly according to manufacturer’s recommendations. At this time, we do not ship outside of the United States. However, if you are ordering from Canada, please visit our sister-site, www.kgccanada.com (the Toronto, Canadian branch of Korea Ginseng Corporation). You will be notified by email if we expect to be out of stock of part of your order for more than 5 working days or in the event of a price change or discontinued products.

    Shipping may be delayed up to 5 working days, at the discretion of the company, in order to locate or receive stock; if you notice any delay in the shipping of your order, please feel free to call us by phone or email to clarify the time-requirements of your order, or to make changes as required for any not-yet-shipped products. Expedited shipments are expedited only when the full order is available for shipping. If you absolutely need an expedited order to arrive by a certain date, you must contact us by email or phone to ensure or modify the delivery order.

  5. Shipping within the United States

    Parcels are generally sent using UPS. All items purchased are shipped UPS from Irvine, CA. Rarely, an order shall be sent from Los Angeles or Cerritos, CA. Heavy items over 2kg or bulky items may require additional charges. We will make our best effort to minimize shipping costs. Generally, delivery shall be made within 1-5 business days and will arrive to a US-destination within 10 business days. If your order is taking longer than 10 business days to arrive, please call or email us immediately.

  6. Lost Parcels

    Please contact us if your parcel has not been received within 15 days or your Tracking Number indicates a lost item. We will initiate a search and advise you of our findings. We will make a claim and if results are verified as a lost item, will reimburse your credit card. In most cases, a lost package is easy to confirm and replacement and reimbursement will be swift. (This does not apply in the case of international shipments, which may take up to 4 months to investigate, depending on courier service policies; although it is not our policy to ship internationally at this time.)

  7. Sales Terms
  8. Returns

    All sales are final (however, you may contact us if you have any concern).

    If, for some rare reason, you are approved to return an unopened product and do not wish to receive a replacement product, then the costs of shipping the products will be taken from the balance of any refund given. Any reimbursement will be made on verification that the product has not been opened or used. (Note: We do not and will not re-sell any returned edible merchandise.)

    In the very rare case of manufacturing defects, we can accept returns within 14 days of your having received the product. Credit will only be given for products returned undamaged and unopened, which have verified defects of the material, confirmed by detailed inspection, and which have been received within 14 days of receipt. (Packaging defects and packaging damage acquired during shipping are not considered for these returns. Each product is inspected prior to ship-out to ensure it is not damaged. If damage occurs in the shipping process, that issue will be taken up with the courier service on your behalf. You may order a replacement; however, a refund for the damaged item will only be issued if the courier service determines damage was made in the shipping process and not after receipt.)

  9. Customs Charges

    We will not accept responsibility for any customs or governmental charges or seizures incurred through shipping to international destinations. These charges and costs are the responsibility of the person ordering. It is not our policy at this time to ship internationally.

    • Shipping fees are non-refundable.
  10. DISCLAIMER:
    • Address or other customer error: If a package is returned to KGC due to address error (or any other error) made by the customer, the customer will be responsible for any shipping fees incurred. Our policy will be to attempt to contact the customer for re-shipping (if you feel your product is taking too long to deliver, do not hesitate to contact us by email or phone). If the customer does not wish to attempt a re-ship, a refund will be issued for unopened, undamaged merchandise only. If any government or authority has opened or damaged the product, due to customer error of address or information, we cannot issue a refund for those products, which are damaged or opened.
    • Violation of laws: If a package is returned to KGC due to violation of any local laws, the customer will be responsible for any fees (such as quarantine, warehousing or shipping) billed to KGC. A refund will be issued for unopened, undamaged merchandise only.
    • Customer refusal: If a customer refuses a package because of additional fees (or for any other reason), KGC will issue a refund for unopened, undamaged merchandise only, upon receipt of the returned package. The customer will be responsible for any shipping fees incurred.
    • Customs seizure: If a package has been halted/seized/opened/damaged by any government or authority in the normal process of delivering to the customer-designated address, you will not receive credit for the products affected. If and when KGC receives the returned package, a refund will be issued for unopened, undamaged merchandise only.
    • For any returned package: For any order that is returned to KGC, if return shipping cost is greater than the cost of goods ordered, KGC will instruct the carrier to abandon the package. In such a case, the customer will not receive a refund for the order, but will not be liable for the return shipping cost.
    • Opened products, damaged, destroyed or unreturned package: If a package has been destroyed, opened, or damaged by any government agency, authority, carrier, or the customer and has otherwise not been returned to KGC in original condition, we cannot issue a refund for the order, except per the measures described elsewhere in these policies.
  • Terms & Conditions of Use
    1. Acceptance of Terms of Use and amendments

      Each time you use or cause access to this website ("kgcus.com,” “kgcna.com” and any associated store, or article management site), you agree to be bound by these Terms of Use. The Terms of Use may be amended from time to time with or without notice to you. In addition, if you are using a particular service on this website or accessed via this website, you will be subject to any rules or guidelines applicable to those services, and they will be incorporated by reference within these Terms of Use. Please read this site's policies above, which are incorporated within these Terms of Use by reference. YOU UNDERSTAND AND AGREE THAT YOUR USE OF THIS WEBSITE AND OF ANY SERVICES OR CONTENT PROVIDED IS AT YOUR OWN RISK.

    2. Privacy Policy

      KGC will never sell your personal information to any third party.

    3. Your Responsibilities

      By making a purchase or using a service provided by this website you explicitly agree to these Terms of Use, including any amendments made that are published herein. Any personally identifiable information that is provided by you to the website is subject to the terms of the Privacy Policy. KGC will not be responsible to you in any way for content displayed on this website, nor for any error or omission.

    4. By using this website or any service provided, you explicitly agree that:
      1. You will not impersonate or misrepresent your association with any person or entity; you will not forge or otherwise seek to conceal or misrepresent the origin of any content provided by you;
      2. You will not collect or harvest any information about other users;
      3. You will not provide, and you will not use this website to provide, any content or service in any commercial manner, or in any manner that would involve junk mail, spam, chain letters, pyramid schemes, or any other form of unauthorized advertising or commerce; you will not use this website to promote or operate any service or content without KGC's prior written consent.
    5. Third-Party Services

      Goods and services of third parties may be advertised and/or may be made available on or through this website. Representations made regarding products and services provided by third parties will be governed by the policies and terms made by these third parties. KGC will not in any manner be liable for or responsible for any of your dealings or interaction with third parties.

    6. Intellectual Property Rights

      KGC reserves all rights, including but not limited to any and all copyrights, trademarks, trade secrets, and any other proprietary right that it may have in respect of this website, its content, and goods and services that may be provided. The use of KGC's rights and property requires its prior written consent. By making services available to you, KGC is not providing you with any implied or express licenses or rights, and you will have no rights to make any commercial use of this website or provided services without its prior written consent.

    7. Applicable Law

      You agree that these Terms of Use and any dispute arising out of your use of this website or products or services provided will be governed by and construed in accordance with local laws applicable at the site editor's domicile, notwithstanding any differences between the said applicable legislation and legislation in force at your location. By using this website and the services it provides, you accept that jurisdiction is granted to the courts having jurisdiction over the site editor's domicile, and that any disputes will be heard by the said courts.

    8. Timeliness of Claims

      You agree that any claim or cause in respect of this website or its services must be filed within one (1) year after such claim or cause arose, or the said claim or cause will be forever barred, without regard to any contrary legislation.

    9. Ordering Information and Typographical Errors

      Any order confirmation (electronic or paper receipt) given to you through kgcus.com or kgcna.com does not signify our acceptance of your order, nor does it constitute confirmation of an offer to sell. KGC reserves the right to refuse the processing or shipment or delay the processing or shipment of any order for any reason at the company’s sole discretion and without notice. In the event of typographical errors, errors related to electronic images, or errors in pricing, we will make every effort for good customer service, but such errors cannot be honored.

    10. Warnings and Medical Information

      Please note that KGC cannot be held responsible for any use or misuse of the products and information on this website. All text and images are intended for informational purposes only and do not represent medical description. The products offered on this site are not intended to be taken by children without adult supervision. Children or those with difficulty swallowing should not take pills, capsules or candies. Keep products out of the reach of children.

  • These products are sold as food or dietary supplements and any claims have not been reviewed by the FDA. The products are not intended to cure, diagnose, prevent or treat any condition – they are not sold as drugs. However, KGC cannot guarantee that any medications you are taking or specific health conditions that you have will not interact with the herbal, natural, or other products offered on this site. Therefore, you are strongly warned to consult your health care practitioner before the use of any product or information on this website. You are advised to screen each product carefully for ingredient allergies you may have and for the possibility of interaction with any medical treatment or medication you may be taking.